On the first day of the spring 2024 semester, Carleton students will have free access to virtual medical and mental health resources 24/7. This new service is an extension of the comprehensive health care services offered by Carleton Student Health and Counseling (SHAC). The addition of these resources follows the recommendation of the Task Force on Student Mental Health and Wellbeing, who gathered feedback from students, faculty, and staff in focus groups and community sessions over the past year.

By offering free, 24/7 access to virtual medical and mental health resources, in conjunction with current on-campus services, Carleton aims to better meet the demand for individualized care in the time frame students need. The new virtual resources are available through a partnership with TimeliCare, a safe, secure, URAC accredited and HIPAA compliant platform. This platform follows campus-specific protocols to facilitate care coordination and monitoring to ensure continuity of care. Benefits for students include hands-on care, reduced wait times, a diverse network of providers, and translation services that support more than 240 languages.

Students will be able to access virtual care from licensed physicians and counselors from anywhere in the United States. These virtual resources are free and do not charge insurance. TimeliCare resources for Carleton students include 24/7 on-demand and appointment-based medical care, mental health and emotional support, appointment-based mental health counseling (up to 12 sessions each academic year), psychiatric support (available through direct referral from SHAC providers), health coaching and digital self-help content including access to meditation and yoga sessions.

Mental health emotional support is also available 24/7 for students studying abroad or spending vacations outside the US providing an important approach to care for students in these situations. To learn more about the medical

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