The “First Call” program, originally started in Shaker Heights, Ohio, has seen great success and has now expanded to four additional cities: South Euclid, University Heights, Cleveland Heights and Richmond Heights. Annette Amistadi, a Shaker Heights social worker involved in the program, emphasizes the importance of having the right staff to respond to emergencies.
The main goal of the “First Call” program is to connect individuals who need mental health support with professionals who can help in crisis situations. The process includes ensuring the scene is safe, followed by a mental health team to assist in de-escalation and provide ongoing care options for the individual. Last year, the program received 645 referrals in Shaker Heights, demonstrating its success and the need to expand to other cities.
Cleveland Heights Mayor Khalil Seren expressed support for the program, recognizing the need for mental health services in his city. Four new mental health professionals and three peer support workers will be added to cover the expanded area, helping to address the challenges faced by individuals during mental health crises. The program is slated to launch in additional cities by early summer, further expanding its reach and impact throughout Cuyahoga County.